Refund policy

Returns and exchanges

Because we sell valuable crystal jewelry and some custom-made items, our voluntary return and exchange service is currently available only for non-custom orders delivered to addresses in Canada or the United States. Please contact us within three calendar days after delivery to request a return or exchange. This is the deadline for making your request, not for the returned parcel to reach us.

Custom-made items

Custom-made items are excluded from our voluntary return and exchange service. This does not affect statutory consumer rights described below.

Requesting and sending a return

Contact songgangalbert@163.com first with your order information and your return or exchange request. Wait for our return instructions and use the address we provide; please do not send an unsolicited return. Customers must purchase their own return shipping label and provide a trackable shipment number. Exchange arrangements must be confirmed with us first.

Return costs

For ordinary returns under our voluntary return and exchange service, customers pay the return shipping cost and any customs duties actually incurred on the return shipment. We do not charge a restocking fee. This does not apply where applicable law requires us to bear those costs.

Other destinations

Orders delivered outside Canada and the United States are not currently eligible for our voluntary three-day return and exchange service. Any rights required by applicable law remain unaffected.

Statutory consumer rights

These voluntary return, exchange and shipping arrangements do not limit any withdrawal, cancellation, refund or other consumer rights required by applicable law, including rights relating to faulty, incorrect or misdescribed goods. Where the law requires a different remedy, applicable law prevails.

退换货政策

考虑到本店经营贵重水晶饰品及部分定制商品，目前仅为收货地址位于加拿大和美国的非定制商品订单提供自愿退换货服务。顾客须在签收后的三个自然日内联系我们申请退货或换货；该期限指联系申请的期限，而非退件送达本店的期限。

定制商品

定制商品不接受本店的自愿退货或换货服务，但不影响下文所述适用法律规定的消费者权利。

申请及寄回

请先通过 songgangalbert@163.com 联系我们，提供订单信息及退换货需求。请在获得退货指引后，按我们提供的地址安排寄回；不要未经联系直接寄回。顾客需要自行购买退货快递单，并向我们提供可查询的运单号。换货安排须先与我们确认。

退货费用

对于本店自愿退换货范围内的普通退件，顾客承担退货运费及退件实际产生的关税费用。本店不收取退货手续费。适用法律要求由本店承担费用的情况除外。

其他国家和地区

加拿大和美国以外的收货地址目前不适用本店的三天自愿退换货服务；顾客依法享有的权利不受影响。

法定消费者权益

以上是本店提供的自愿退换货及配送安排，不限制适用法律规定的撤回、取消、退款，以及商品存在瑕疵、发错货或与描述不符时的消费者权利。法律另有要求的，按适用法律处理。