Terms of service

Purchase and after-sales policy information

We sell valuable crystal jewelry and some custom-made items. Non-custom orders delivered to addresses in Canada or the United States are eligible for our voluntary return and exchange service if you contact us within three calendar days after delivery. This voluntary service is not currently offered for other destinations. Custom-made items are excluded from voluntary returns and exchanges.

Contact us for return instructions before sending an ordinary voluntary return. Customers purchase their own return shipping label and pay return shipping costs and customs duties actually incurred on the return shipment. We do not charge a restocking fee.

We offer free worldwide shipping and pay import customs duties incurred on orders shipped to customers.

See our return and exchange policy for the request process and our shipping policy for missing-parcel and post-delivery loss information. Contact songgangalbert@163.com with any questions.

Statutory consumer rights

These voluntary return, exchange and shipping arrangements do not limit any withdrawal, cancellation, refund or other consumer rights required by applicable law, including rights relating to faulty, incorrect or misdescribed goods. Where the law requires a different remedy, applicable law prevails.

购买及售后政策说明

本店经营贵重水晶饰品及部分定制商品。加拿大和美国收货地址的非定制商品订单，可在签收后的三个自然日内联系我们申请自愿退货或换货；其他地区目前不提供此项自愿服务。定制商品不接受自愿退换货。

普通自愿退件须先联系我们取得退货指引，由顾客自行购买快递单并承担退货运费及实际产生的退货关税。本店不收取退货手续费。

本店提供全球包邮，发往顾客的订单所产生的进口关税由本店承担。

完整退换货申请说明请参阅退换货政策；未收到包裹及交付后遗失的处理请参阅配送政策。如有疑问，请联系 songgangalbert@163.com。

法定消费者权益

以上是本店提供的自愿退换货及配送安排，不限制适用法律规定的撤回、取消、退款，以及商品存在瑕疵、发错货或与描述不符时的消费者权利。法律另有要求的，按适用法律处理。